Due to the personalized nature of our Services (i.e. the 3D Model is supplied by us based on your specifications), you cannot cancel your order after it goes into production. Additionally, except where required by law we are not able to refund purchases of a "Gift Card" at any point. Orders that contain non-refundable items are still cancel-able, however note that refund or cancellation will not apply to items in the order that are non-refundable.