You will receive your ordered file immediately via the email address you provided
Once your order has been placed, it can no longer be cancelled.
You do not need to create an account to be able to place an order, you can checkout as a guest. However we would advise you to create an account with us so that you can benefit from the following features:
•Faster shopping – quickly proceed through the check out as we will have all the details relating to the delivery of your order (with the exception of your card details which you will have to enter each time you order).
•View your order history – check what item/size you previously purchased via your icakostika.com account.
•Sign-up to email updates – be the first to hear about special offers and new products with our email updates.
You can use any of the payment types listed below to pay for your order. Security of personal information is taken very seriously and we would like to assure you that your details are safe with us.
You can create an account at any time. Simply select the “SIGN IN” at the top of the screen and select 'CREATE AN ACCOUNT' at the bottom of the window and complete the information as requested.
If you are unable to remember the password for your Ica & Kostika account, click on the sign in button in the top left hand corner of the page and select 'Forgot password? to fill out a password request form. Simply insert the email address you used to register an account with us with, and a new password will be sent to you via email. Once you have logged in with the password we have provided you can re-set your password to a password of your choice.
Due to the personalized nature of our Services (i.e. the 3D Model is supplied by us based on your specifications), you cannot return your order after it has been placed.
Check the "Order history" on your Ica & Kostika account. If you do have an order number please check that your email address is correct as well as checking your spam/junk mail box. If, however, there is no recent order listed it means the process has been unsuccessful.
If you ordered the wrong size, please reach out to our Customer Service team at firstname.lastname@example.org to submit a file request.
If you are dissatisfied with any aspect of your Ica & Kostika experience please contact us at email@example.com and we will do our best to resolve any issues.
We are happy to accommodate sizing requests, email us at firstname.lastname@example.org
It depends on the request, for all customized order inquiries email us at email@example.com
You can visit our sizing and how to measure page for more information, However If you have any other specific questions about any of our products, please contact us at firstname.lastname@example.org and we will do our best to help you.